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Get upto 4%* on our Savings Account Balances with Northeasterntbs.

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Dear Customer, We have launched Video KYC facility for New customer to open savings account

Faq’s

Frequently Asked Questions

Find answers to all your queries about our service.

  • Why did I receive an offer in the mail?

    You were specially selected to receive a Northeasterntbs offer because you’re a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. No credit check was performed, no one filled out an application on your behalf and no account was opened in your name. The card sent to you is not active and has no value. You can activate your new Northeasterntbs card by following the simple instructions that came with it.

  • How do I report my card lost/stolen?

    You can report your Northeasterntbs debit card lost or stolen and request a replacement card in the Northeasterntbs app, or by calling Customer Care at Support@ northeasterntbs.com

  • How do I unblock my account?

    Northeasterntbs regularly monitors accounts to identify high risk activity in order to help prevent fraud and/or the violation of the card terms and conditions. Here are a few things you should know: 1. For internal security reasons, we are unable to disclose the factors used to identify high risk activity. 2. Monitoring may result in the closure of the account or temporary restriction/block of card functionality, until we complete the necessary steps to verify the activity or your identity. 3. Log in to your online account or contact Customer Service for the steps to remove a restriction/unblock an account or request a refund check on a closed account.

  • How can I add money to my account?

    Northeasterntbs offers many easy options for funding your account. See all the ways you can add money: – Deposit cash at nationwide retailers like Walmart, CVS Pharmacy® and Walgreens • Swipe your Northeasterntbs debit card at the register and deposit cash to your account in minutes. Find a retailer near you or Learn more • Don’t have your card? Generate a secure barcode in the app and scan the code at participating retailers to deposit cash. Your money will show up in your account in minutes. Learn more – Set up direct deposit and get your pay up to two days early. Learn more – Cash a check with the Northeasterntbs app. Learn more – Link another bank account to transfer money to your account. Learn more – Link another debit card to transfer money to your account. Learn more

  • How do I qualify for overdraft protection?

    Northeasterntbs accountholders who receive eligible direct deposits may qualify for overdraft protection. You must have an activated, chip-enabled debit card and opt in to overdraft protection to receive coverage. Overdraft coverage eligibility also includes factors such as the frequency of deposits to your Account, your Account status, and the transaction history of any Accounts with us.

  • How do I earn cash back?

    1) Log in to the app and select an eGift Card to purchase. Every eGift Card purchase includes up to 7% cash back. Percent varies by merchant. An active Northeasterntbs account is required to receive an eGift Card. 2) Purchase the eGift Card with your Northeasterntbs available balance in the app. 3) Cash back Is instantly added to your available balance. You earn cash back when you: Buy eGift Cards to send to other Northeasterntbs accountholders Buy eGift Cards for yourself. They're kept in your in-app eGift Card wallet for use any time. Note, phone verification is required to use this feature.

  • How do I check the balance of an eGift Card?

    Go to “Earn cash back” in the menu and open your eGift Card wallet. Tap the refresh balance icon on the card of your choice. But refresh balances with care…you can only refresh up to 3 times per gift card. Certain merchants don’t support balance refreshes, so if you cannot get the latest balance on your eGift Card, please visit the merchant website or store to find the balance on your eGift Card.

  • How do I opt out of future mailings from Northeasterntbs?

    If you were specially selected to receive a Northeasterntbs offer in the mail and would no longer like to receive future mailings from Northeasterntbs or other products serviced by Green Dot Corporation, you can opt out at any time. If you do not want the card, simply destroy it as the card has no value and no account was opened. We sent you an offer because you’ve used one of our banking products in the past OR you opted in to receive marketing from one of our trusted third-party partners. No credit check was performed, no one filled out an application on your behalf and no account was opened in your name. If you would like to keep your card, you can learn more about us and activate your card by following the simple instructions that came in your card mailer.

  • What is the maximum number of overdrafts I can make in a statement period?

    You are allowed a maximum of 10 overdrafts in a statement period. If there are more than 10 overdraft transactions within a statement period (regardless if you have used your full coverage limit or a fee was charged or not) the feature will be temporarily paused for the remainder of your statement period.